EVERY SUCCESSFUL TREE HAS STRONG ROOTS
Learnerships
“We believe that human capital drives business success and that people have become the key competitive differentiator in today’s knowledge and skill based economies“
Business Practice level 1
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at ABET Level 3.
- Mathematical Literacy at ABET Level 3.
COURSE OUTLINE
- Fundamental Mathematics for Business Practice
- Computer Literacy
- Introduction to the Business Organisation and Environment
- Essential Business Skills
- Social Skills (HIV/AIDS)
- Introduction to Finance
Contact Centre Support Level 2
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Numeracy at NQF Level 1 or equivalent.
- English (verbal and written communication skills) at NQF Level 1 or equivalent.
- A Second Language (verbal and written communication skills) at NQF Level 1 or equivalent.
- Computer operating skills at NQF Level 2 or equivalent.
COURSE OUTLINE
- Teamwork
- Interpersonal Skills
- Telephone Skills
- Problem Solving (Including Numeracy)
- Telesales
- Service Excellence
- Written Business Communication (Including Presentations
New Venture Creation (SMME) Level 2
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 1
- Mathematical Literacy at NQF Level 1.
COURSE OUTLINE
- Learning to Learn
- Essential Literacy for Business
- Essential Mathematics for Business
- Accounting and Financing
- The Entrepreneur
- HR and Legal Compliances
- Health and Safety
- Business Operations
- Sales and Marketing
Contact Centre and Business Process Outsourcing Support Level 3
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 2.
- Mathematical Literacy at NQF Level 2.
- Computer Literacy at NQF Level 3.
COURSE OUTLINE
- Learning Effectively
- Understanding the Contact Centre and BPO Environment
- Managing Time Effectively
- Inbound and Outbound Calls (4 Parts)
- Teamwork in Contact Centres
- Writing Effectively
- Health and Safety in Contact Centres and BPOs
- Working with Numbers (4 parts)
Management Level 3
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- The unit standards comprising the certificate are foundational blocks of knowledge and skills necessary for the National Certificate in Generic Management Level 4.
- Communication at NQF Level 2
- Mathematical Literacy at NQF level 2
COURSE OUTLINE
- Learning Effectively
- Keeping Up with Current Affairs
- Understanding Management
- Managing Time
- Managing a Team
- Customer Service
- Written Communication in the Workplace
- Oral Communication in the Business Environment
- Managing Numbers (4 Parts)
Business Administration Services Level 3
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF level 2
- Mathematical Literacy at NQF level 2
COURSE OUTLINE
- The Business Environment
- Business Communication
- Business Reception
- Business Writing Skills
- Numeracy Skills
- Financial Administration
- PC Skills
- Teamwork Skills
- Meeting Administration
- Business Administration
- Business Research
Contact Centre Operations Level 4
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Demonstrated competency against unit standards in Contact Centres at NQF Level 2 or equivalent
- Demonstrated competence in the language, verbal and written communication skills) and numeracy at NQF Level 3 or equivalent
- Demonstrated competence in a Second Language (verbal and written communication skills) at NQF level 2
COURSE OUTLINE
- Service Excellence for Team Leaders
- Business Basics
- Team Leadership
- Best Practice Coaching
- Performance Management
- Campaign Management
Business Administration Level 4
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF level 3
- Mathematical Literacy at NQF level 3
- Computer Literacy at NQF Level 3.
COURSE OUTLINE
- Being Effective in the Work Environment
- Working Productively
- Working Effectively in a Team
- Working Ethically
- Managing Administrative Systems
- Systems for Managing Assets in an Organisation
- Managing Budgets
- Managing Service Providers
- Working with Number (2 Parts)
- Communicating in a 2nd South African Language
- Becoming a Knowledge Worker
New Venture Creation Level 4
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 3.
- Mathematical Literacy at NQF Level 3.
COURSE OUTLINE
- Communication in Business
- Communicating in a 2nd South African Language
- Using Mathematics in Business
- Becoming an entrepreneur
- Sales and Marketing
- Developing Management Skills
- Tendering and Contract Administration
- Managing New Venture Finances
Project Management Level 4
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 3 or equivalent.
- Mathematical Literacy at NQF Level 3 or equivalent.
- Computer Literacy at NQF Level 3 or equivalent.
- A basic understanding of the workplace, project processes and operations
- Demonstrated competence in National Certificate at Level 3 in Business Administration or Project Support Services or equivalent is preferable.
COURSE OUTLINE
- Fundamentals of Project Management
- Planning a Project
- Implement, Manage and Control a Project
- Project Schedules
- Improve Project Quality
- Manage Project Documents
- Manage Project Risk
- Project Administration
- Project Meetings
- Project Teamwork
- Business Basics for Project Management
- Business Communication for Managers
Generic Management Level 4
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 3.
- Mathematical Literacy at NQF Level 3
- Computer Literacy at NQF Level 3.
COURSE OUTLINE
- Learning Effectively
- Understanding Management
- Solving Problems Effectively
- Managing Teams
- Leading a Team
- Managing Budgets
- Customer Service
- Oral Communication in the Business Environment
- Writing for the Business Environment
- Communicating in a 2nd South African Language
- Maths (2 Parts)
Banking Level 4
Learning Assumed to be in Place:
Unit standards from the General Education and Training Certificate and a combination of competencies obtained in the (FET) Further Education and Training band will serve as a learning base to progress into the level 4 qualification.
COURSE OUTLINE
- Mathematics and Accounting
- Workplace Communication Skills
- Customer Service
- Legal Environment
- Finance and Investment
Generic Management Level 5
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have competence in the following knowledge areas:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
COURSE OUTLINE
- The Management Process
- Leading Your Team
- Managing Teams
- Creating an Enabling Working Environment
- Managing a Business Unit
Banking Level 5
Learning Assumed to be in Place:
The assumption is that candidates accessing this People Solutions qualification have a combination of competencies achieved in the FET (Further Education and Training) bank that serves as a learning base to progress into a Level 5 qualification.
COURSE OUTLINE
- Introduction to Banking Level 5
- Apply Financial Practices
- Provide Solutions to Clients
- Manage Budgets and Business Continuity Risks
More about Learnerships
We deliver learnerships in the Western and Eastern Cape, Kwazulu-Natal, Gauteng, and any location in South Africa. A learnership is a government-funded programme that supports vocational and employment-oriented learning. Learners obtain a qualification and gain work experience in the workplace on a learnership.
Companies implement learnership for either unemployed recruits or employed staff. The learnership assists candidates in improving their skills and knowledge while they work. For recruits, learnerships provide valuable work experience while they work to achieve a formal qualification. However, 50% of all candidates exiting the schooling system never experience further education and training—and learnerships provide a valuable and effective means to overcome this challenge.
- Upon completing a learnership successfully, a candidate’s employment prospects improve, and learnerships expose the learning candidate to enhanced career opportunities.
- For the period of a learnership, candidates have a fixed-term employment agreement with an employer.
- Learnerships can expand on-the-job performance through upskilling, coaching and mentoring, facilitating a candidate’s execution of relevant activities on the job.
- A learnership affords the candidate who completes a nationally-recognised qualification relevant to the sector or industry in which the learnership concepts fit.
- A candidate could earn a learner allowance for the duration of the learnership.
Benefits
Businesses who use learnership interventions to upskill, reskill and train their employees enjoy the following benefits of this type of intervention.
Lowering recruitment costs
Excellent Tax incentives
Helps in training costs
Improves staff retention
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For more information on how our training solutions can maximise your companies potential.