“We believe that human capital drives business success and that people have become the key competitive differentiator in today’s knowledge and skill based economies“

Understanding Diversity

The module explores the meaning of diversity and its impact on the workplace. A company can create an ethos of giving and taking through culture and identity sensitivity. It is also vital to encourage a paradigm shift to support diversity in the workplace and reduce the incidences of stereotyping.

Module Units
  • Learning about Diversity
  • The Paradigm effect
  • Culture and Identity
  • Stereotyping
  • Pygmalion Effect

Life Skills

We will explore essential life skills for people entering the workplace for the first time. The module explores concepts related to personal finance, personal safety, and ethics for candidates moving from the WOE (World Of Education) to the WOW (World Of Work)

Module Units
  • Personal Finance
  • Budgeting
  • Personal Safety
  • Substance Abuse
  • Etiquette
  • Ethics
  • Making Ethical Decisions

Business Etiquette

Business etiquette is more than please and thank-yous. It also encompasses matching personal and business values, business ethics, and a solid ability to communicate and professionally interact with others.

Module Units
  • Personal and Business Values
  • Business Ethics and the Company Image
  • Business Etiquette and First Impressions
  • Presentations that focus on Creating value

Time Management

The skills required for effective time management in the workplace include understanding time management, learning how to get organised, and understanding delegation’s importance and benefits.

Module Units
  • Understanding Time Management
  • Benefits of Time Management
  • Getting Organised using
    • Planning
    • Prioritising
    • Reducing Time Wasters
  • Successful Negotiation
  • Workplace Efficiency/Time Management

    Workplace efficiency intrinsically links to effective time management. Time management is an individual pursuit before it becomes a team’s journey towards high productivity. It is also an essential business skill.

    Module Units
    • Unpacking own time management profile
    • Exploring principles of time management
    • Effective work plans
      • Smart Goals
      • Delegation skills

    Effective Negotiation Strategies

    In business, negotiations provide a formal and structured process to reach agreements, engage the bargaining process and improve relationships with internal and external stakeholders.

    Module Units
    • Understanding Negotiation
    • Basics of Negotiation
    • Understanding Bargaining
    • Closing Negotiations
    • Using Representative Negotiation processes

    Practical Assertive Interaction

    Assertiveness differs from aggressive communication and interpersonal interaction. Individuals appreciate the importance of creating a positive and empowering environment by being assertive in the workplace.

    Module Units
    • Understanding Assertiveness
    • Building Assertive Beliefs
    • Demonstrating Assertive Behaviours
    • Applying Assertiveness in the workplace

    Workplace Life Skills

    For recruits and new employees in the workplace, it is crucial to learn important, responsible adult concepts such as self-management, maintaining good health, safety and security and social interaction.

    Module Units
    • Self-Management Development
    • Promoting Good Health habits
    • Safety and Security
    • Social Interaction Development

    Diversity in the Workplace

    Culture plays a very important element in the workplace because of the diversity of internal and external customers. With a deeper understanding of diversity, eliminate common conflicts from the environment.

    Module Units
    • Culture in the Workplace
    • Conflict in the Workplace
    • Stereotypes and Perceptions
    • Impact of Religion, Politics and Culture
    • Creating a Harmonious Workforce
    • Migrant Labour
    • Fair Versus Unfair Discrimination
    • -Isms and Phobias

    Conflict Management

    Insight into managing conflict in the workplace is an essential part of an employee’s skills and behaviours. Effective conflict management improves how people interact, and it supports creating a positive atmosphere in the workplace.

    Module Units
    • Insight into Conflict
    • Components of Conflict
    • Conflict Management and Resolution
    • Practical Application of Conflict Resolution and Management

    Emotional Intelligence

    Emotional Intelligence, also called EQ or EI, is a collection of vital skills, behaviours and attitudes that improve interpersonal relationships and how one perceives oneself.

    Module Units
    • What is EQ?
    • Perception and EQ
    • Communication and EQ
    • EQ Regulatory Tools
    • Essential EQ Business Practices

    Workplace Diversity Tools

    Workplace Diversity Tools place a strong emphasis on improving relationships between people. Honouring diversity in the workplace improves how we work and honour the value that diversity brings into the workplace.

    • Understanding Diversity
    • Diversity Problems
    • Solutions to Diversity Problems
    • Practical Application of Diversity Tools

    Practical Interpersonal Skills

    Strong interpersonal skills in the workplace define the difference between effective communication and one that is not. It begins with understanding the self, developing emotionally intelligent behaviour and improving communication with others.

    Module Units
    • Understanding Interpersonal Interactions
    • Understanding Yourself
    • Developing Social Awareness
    • Interpersonal Communication
    • Best Practice Feedback

    Stress Management

    There is a difference between distress and eustress; the latter is positive stress that you experience when you are motivated to achieve your goals. Therefore, stress management is essential in creating and maintaining an excellent work-life balance.

    Module Units
    • Understanding Stress
    • Workplace Stress
    • Identifying Stress in Others
    • Stress Management Tools
    • Practical Activities to improve Stress Management

    Workplace Efficiency/Time Management

    Workplace efficiency requires strong time management skills and behaviours. Understanding the principles of time management is also essential to ensure proper and effective use of time.

    Module Units
    • Time Management Profiles
    • Time Management Matrix
    • Profiling your Effectiveness
    • Principles of Time Management
    • Delegation and Time Management
    • Efficient Work Plans

    Business Etiquette

    We will examine the basics of business etiquette and how to be considerate of others. Business etiquette also explores the role played by appearance, how we behave in the workplace and social situations and how cultural differences can impact business etiquette.

    Module Units
    • Personal and Business Values
    • Business Ethics
    • The necessity of Business Ethics
    • Business Etiquette
    • Making good First Impressions
    • Dealing with self-esteem challenges

    Front Office & Reception

    A front office and reception staff are the frontline of a business, and therefore, they must endeavour to be representative of the ethos of an organisation. Skills required in this area include excellent communication, etiquette, and telephone communication skills.

    Module Units
    • Roles and responsibilities of reception and front office employees
    • Effective communication skills
    • Excellent telephone skills
    • Know-how to interact with visitors
    • Developing behaviours, attitudes and skills for frontline positions

    Debt Collection

    We will explore essential concepts in debt collection as a service to customers. The debt collection process requires skills in communication, objection handling, and how to end or close interactions between the employee and the customer.

    Module Units
    • Collection Theory
    • Debt Collection Process
    • Communication in Debt Collection
    • Handling Objections
    • Closing and Wrap up of interactions
    • Revising The National Credit Act

    Customer Service

    We will explore ways to understand customers, win over challenging customers, and understand customer service in an inbound process. We also explore the skills required for customer service agents and how to improve the understanding of others.

    Module Units
    • Understanding your Customers
    • How to Win over Challenging Customers
    • Customer Service Inbound Process
    • Customer Service Agent skills
    • Understanding Others (Diversity in Customer Service)

    Customer Care

    This module explores customer service and customer care philosophies because both support each other. It is crucial in business to provide service excellence and customer care to retain business for an organisation. Significantly, behaviours and attitudes influencing good customer service and care must be constantly improved.

    Module Units
    • Philosophies of Customer Service and Care
    • Principles of Customer Service and Care
    • Customer Service Skills Development
    • Communication in Customer Service
    • Handling Customer Queries and Objections
    • Attitudes and Behaviours for Customer Service and Care

    Essential Business Communication

    Explore and demonstrate an understanding of the fundamentals of business communication. In this course, learn to develop effective listening and questioning skills and the components of authentic communication. In addition, improve credibility through effective, well-structured business writing and communication.

    Module Units
    • Understanding Communication
    • Verbal Communication
    • Nonverbal Communication
    • Written Business Communication

    Finance for Non-Financial Managers

    This course concentrates on developing knowledge and skills relating to financial management for non-financial managers. Explore basics of finance and accounting, financial statements, financial control, essential forecasting and introduction to budgeting.

    Module Units
    • Finance and Accounting basics
    • Role of various financial statements
    • Building blocks for financial control
    • Forecasting
    • Introduction to Budgeting

    Everyday Financial Management

    We introduce the basics of everyday financial management to manage our finances to support financial well-being. Learn essential financial tools to manage everyday finances more effectively.

    Module Units
    • Basic Money Management
      • Defining financial goals
      • Assessing financial position
      • Calculating net worth
    • Introduction to Budgeting
      • Creating a monthly budget
      • Income and expenses
      • Annual budgeting
    • Developing a spending plan

    Leadership and Management

    Leadership and management are inseparable because both roles are responsible for an organisation’s sustainability. This course helps you explore what, when, why and how to improve leadership and management.

    Course Module (Each Module is a Standalone course)
    • Leadership and Management Concepts
    • Management and Leadership Styles
    • Core Leadership and Performance Management
    • Training and Coaching
    • Diagnostic Problem Solving
    • Motivational Leadership
    • Elements of Team Leadership
    • Diversity in Leadership
    • Time Management in Leadership
    • Cycles of Change and Transformation
    • Organisational Behaviours
    • Human Resources Planning

    The Knowledge Bank

    Please contact our Sales Teams for additional information. Course selection is based on a complete Needs Analysis to provide courses relevant to the client.

    • Leadership and Management courses
    • Microsoft Office course
    • Learning and Development courses
    • Personal Mastery courses
    • Business Skills courses
    • Behaviour, Attitudes and Values courses


    Pilot courses in this brand include self-directed microlearning to improve skills in work readiness, future skills and functional skills. Pilot courses are listed below.

    Individual Courses
    • How to be a lifelong learner
    • How to be adaptable
    • Personal profile and branding
    • How to improve business best practices
    • How to engage in effective teamwork
    • How to develop a solution-driven mindset
    • How to improve judgement and decision-making

    Get in touch


    For more information on how our training solutions can maximise your companies potential.