Workshops

Front Office and Reception

Learning Assumed to be in Place:

A front office and reception staff are the frontline of a business, and therefore, they must endeavour to be representative of the ethos of an organisation. Skills required in this area include excellent communication, etiquette, and telephone communication skills.

THE LEARNING MODULES

  • Roles and responsibilities of reception and front office employees
  • Effective communication skills
  • Excellent telephone skills
  • Know-how to interact with visitors
  • Developing behaviours, attitudes and skills for frontline positions

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