Workshops

Debt Collection

Learning Assumed to be in Place:

We will explore essential concepts in debt collection as a service to customers. The debt collection process requires skills in communication, objection handling, and how to end or close interactions between the employee and the customer.

THE LEARNING MODULES

  • Collection Theory
  • Debt Collection Process
  • Communication in Debt Collection
  • Handling Objections
  • Closing and Wrap up of interactions
  • Revising The National Credit Act

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