Learning Assumed to be in Place:
We will explore essential concepts in debt collection as a service to customers. The debt collection process requires skills in communication, objection handling, and how to end or close interactions between the employee and the customer.
THE LEARNING MODULES
- Collection Theory
- Debt Collection Process
- Communication in Debt Collection
- Handling Objections
- Closing and Wrap up of interactions
- Revising The National Credit Act
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