Learning Assumed to be in Place:
We will explore ways to understand customers, win over challenging customers, and understand customer service in an inbound process. We also explore the skills required for customer service agents and how to improve the understanding of others.
THE LEARNING MODULES
- Understanding your Customers
- How to Win over Challenging Customers
- Customer Service Inbound Process
- Customer Service Agent skills
- Understanding Others (Diversity in Customer Service)
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