Learning Assumed to be in Place:
This module explores customer service and customer care philosophies because both support each other. It is crucial in business to provide service excellence and customer care to retain business for an organisation. Significantly, behaviours and attitudes influencing good customer service and care must be constantly improved.
THE LEARNING MODULES
- Philosophies of Customer Service and Care
- Principles of Customer Service and Care
- Customer Service Skills Development
- Communication in Customer Service
- Handling Customer Queries and Objections
- Attitudes and Behaviours for Customer Service and Care
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