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Learnerships

BUSINESS PRACTICE LEVEL 1
CONTACT CENTRE SUPPORT LEVEL 2
NEW VENTURE CREATION (SMME) LEVEL 2
CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING SUPPORT LEVEL 3
MANAGEMENT LEVEL 3
BUSINESS ADMINISTRATION SERVICES LEVEL 3
CONTACT CENTRE OPERATIONS LEVEL 4
BUSINESS ADMINISTRATION LEVEL 4
NEW VENTURE CREATION LEVEL 4
PROJECT MANAGEMENT LEVEL 4
GENERIC MANAGEMENT LEVEL 4
BANKING LEVEL 4
GENERIC MANAGEMENT LEVEL 5
BANKING LEVEL 5

Workshops

Essential Soft Skills

UNDERSTANDING DIVERSITY
LIFE SKILLS
BUSINESS ETIQUETTE
TIME MANAGEMENT
WORKPLACE EFFICIENCY/TIME MANAGEMENT
EFFECTIVE NEGOTIATION STRATEGIES
PRACTICAL ASSERTIVE INTERACTION
WORKPLACE LIFE SKILLS

Social Skills

UNDERSTANDING DIVERSITY
CONFLICT MANAGEMENT
EMOTIONAL INTELLIGENCE
WORKPLACE DIVERSITY TOOLS
PRACTICAL INTERPERSONAL SKILLS
STRESS MANAGEMENT
WORKPLACE EFFICIENCY/TIME MANAGEMENT
BUSINESS ETIQUETTE

Upskilling & Reskilling

FRONT OFFICE & RECEPTION
DEBT COLLECTION
CUSTOMER SERVICE
CUSTOMER CARE
ESSENTIAL BUSINESS COMMUNICATION

Management Skills

FINANCE FOR NON-FINANCIAL MANAGERS
EVERYDAY FINANCIAL MANAGEMENT
LEADERSHIP AND MANAGEMENT

THE KNOWLEDGE BANK

BRAINFOOD

Skills Programmes

Overview
Why choose our skills programmes

E-LEARNING/MICRO-LEARNING

Overview
SKILLS DEVELOPMENT IN A DIGITAL AGE