Empowerment Through Development

fern v2Customised Learning Solutions
Our customised solutions include, but are not limited, to the following:

Work Readiness Programmes

  • Diversity
  • Life Skills Development Training
  • Business Etiquette
  • Time Management
  • Reception and Front Line Skills

Short Skills Training Programmes

For skills development training, these short courses can be Unit Standard aligned and also credit bearing and ultimately lead to a full Qualification –
if required. 

The short courses can be reflected on the WSP and claimed against the Mandatory Grant 40 % rebate from SARS

  • Business & Report Writing
  • Business Etiquette
  • Compliance for FAIS and FICA Legislation
  • Conflict Management
  • Customer Care
  • Debt Collection
  • Effective Negotiation Strategies
  • Emergency Services for Contact Centres
  • Emotional Intelligence
  • Everyday Financial Management
  • Finance for Non-Financial Managers
  • Front Office & Reception Skills
  • Insurance and Risk
  • Leadership and Management
  • Life Skills Development
  • Managing Stress and Time
  • Media and Short Term Insurance
  • Practical Assertive Interaction
  • Practical Interpersonal Skills Development
  • Retaining Customers in a Sales Environment
  • The Professional PA
  • Workplace Diversity Tools
 

Management & Training Workshops

Training and Development Workshops for ALL levels

As an ACCREDITED TRAINING PROVIDER, People Solutions offers training workshops from Team Leadership, to Stress Management and Workplace Life Skills.

FACT: High Performance teams are built by laying strong foundations

People Solutions has a highly skilled team dedicated to the training and development of people in the workplace. Our training solutions are current, applicable and exciting.

Training is a vital function in today’s workplace and our solutions offer real life application and enhance the knowledge, skills and behaviours of our delegates. Our passion for knowledge and skills development is evident in our material, our staff and the way in which we interact with our customers. We offer excellent customer service & customer care and believe in developing long lasting relationships with all our customers.

If you are looking for results driven, relevant, passion-driven training - we should be your preferred training provider. Contact us to begin your journey of effective training and development.

Workshops Offered:

  • Team Leadership
  • Business Writing Skills
  • Frontline Reception Skills
  • Conflict Management
  • Effective Negotiation Strategies
  • Emotional Intelligence
  • Workplace Diversity Tools
  • Practical Interpersonal Skills Development
  • Business Values, Ethics and Etiquette
  • Practical Assertive Interaction
  • Stress Management
  • Workplace Efficiency (Time Management)
  • Workplace Life Skills

Benefits:

  • Customised training focused on developing your full potential
  • Effective training that focuses on the needs of your organisation
  • Holistic training that fills gaps in skills, knowledge and behaviour
  • Practical training with real life application value
  • Training that adds value and improves motivation


Contact Centre (Call Centre) Team Leadership Workshops

FACT: There is a substantial shortage of skilled team leaders in South Africa

An effective Team Leader has immediate and positive impact on the team, achieving improved results, greater Agent retention and productivity. Explore the vital concepts of Team Leadership to ensure that you and your team meet and exceed the expectations of the business..

Training for Team Leaders - Features:

  • Requirements of effective teams
  • Building a successful team
  • Unlocking your leadership skills
  • Effective decision-making
  • Successful delegation
  • Motivating your team to greatness
  • Effective stress management tools

Benefits:

  • Develop a high performance team
  • Achieve results consistent with goals and expectations of the company
  • Develop your leadership and management abilities as a Contact Centre Team leader
  • Fine tune results through effective delegation, conflict management & stress management
  • Improve ability to motivate, delegate and create a productive and focused team

Enroll for one of our Team Leadership workshops. Register your interest now, using the form here.

 

Management Training Programmes

National Certificate: Management NQF 3
(QUAL I.D: 23654)

This qualification is intended to equip junior managers with the management training, knowledge, skill development, attitudes and values required for them to operate confidently as junior managers.This qualification is intended for currently employed and other learners who intend to follow a career in management.

On achieving this qualification, the learner will be able to: 

  • Carry out simple research tasks
  • Interpret current affairs related to a specific business sector
  • Recognise the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation
  • Apply knowledge of self and team to enhance team performance
  • Maintain records
  • Manage time and the work process
  • Understand organisational structures
  • Conduct formal meetings
  • Induct a new member of a team
  • Motivate their team
  • Describe the management function of an organisation

This qualification is intended for currently employed and other learners who intend to follow a career in management.

On achieving this qualification, the learner will be able to:

  • Carry out simple research tasks
  • Interpret current affairs related to a specific business sector
  • Recognise the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation
  • Apply knowledge of self and team to enhance team performance
  • Maintain records
  • Manage time and the work process
  • Understand organisational structures
  • Conduct formal meetings
  • Induct a new member of a team
  • Motivate their team
  • Describe the management function of an organisation

FETC: Project Management NQF 4
(QUAL I.D: 50080)

This qualification is directed at learners who are junior project managers and have previous work experience in project management or business administration. The learners obtaining this qualification will be capable of working in or with project management teams and/or using a project approach in their functional role.

They will be currently working as:

  • Contributing team members on a moderately complex to complex project when not a leader or;
  • A leader in the context of a simple project or sub-project.


On achieving this qualification the learner will be able to:

  • Work with others to undertake or support the project management activities
  • Assist the project manager and/or project team by contributing and participating in planning, execution and control activities
  • Provide support to the administration of a project
  • Supervise a project team of a small project to deliver project objectives
  • Support the project environment and management activities to deliver project objectives

FETC: Generic Management NQF 4
(QUAL I.D: 57712)

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. 

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skill development, attitudes and values including:

  • Gathering and analysing information and negotiating in a work situation
  • Analysing events that impact on a business and its competitive environment
  • Complying with organisational standards
  • Motivating an individual or team
  • Negotiating in a work situation
  • Understanding the role of business strategy as it applies to junior management
  • Managing the budget within a specific area of responsibility
  • Applying management principles and practices within a specific area of responsibility
  • Managing work unit performance to achieve goals
  • Behaving ethically and promoting ethical behaviour in a work situation
  • Demonstrating understanding of the consequences in a work unit of HIV/AIDS


The learners who achieve this qualification will be able to demonstrate competencies in management relating to planning, organising, leading, controlling and ethics. Overall, this qualification will ensure that learners are capable of:

  • Developing plans to achieve defined objectives
  • Organising resources in accordance with a developed plan
  • Leading a team to work co-operatively to achieve objectives
  • Monitoring performance to ensure compliance to a plan
  • Making decisions based on a code of ethics

FETC: Business Administration Services NQF 4
(QUAL I.D: 61595)

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5

Learning programmes for this qualification:

  • Business Administration related

On achieving this qualification, the learner will be able to:

  • It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

  • Secretarial Services
  • Reception Services
  • Switchboard Operations
  • Financial Administration
  • Banking Administration
  • Personal/Executive Assistant Services
  • Technical Assistance
  • Typing
  • Data Capturing
  • Systems Administration
  • Human Resources Administration
  • Basic Contracts Administration
  • Legal Secretarial Services
  • Reception Supervision
  • Change Administration and Management
  • Relationship Management
  • Project Coordination
 

Business Programmes

GETC: Business Practice Level 1 (QUAL I.D: 61755)

This qualification will be relevant to anyone preparing to become employed, self-employed or for newly appointed personnel in any type of business.

Competent learners will be able to enter the work place in most sectors and be able to do the entry-level work required of them. Learners would have developed initiative, business skills and entrepreneurial skills, which they can apply in a company or in establishing their own small businesses.

Turning 'Theory' into 'Practice'?


Fundamental Component: Enables learners to communicate and work with figures in a business environment.

Core components: Offers empowerment in the areas of technology, life orientation, human and social sciences (customer service), economics and management (entrepreneurship), as well as cognition theory and practice.

 On achieving this qualification, the learner will be able to:

  • Have fundamental skill development for usage in a business environment
  • Make appropriate use of Information and Communications Technology in an office setting
  • Incorporate a range of life skills in an employment or self-employment situation
  • The learner will also develop some entrepreneurial and business knowledge coupled with correct business attitudes
 

Contact Centre (Call Centre Training)

National Certificate: Contact Centre Support NQF 2
(QUAL I.D: 71490) 

This qualification (after adequate call centre training) serves as the entry qualification into Contact Centre operations and is designed to enable learners to work as Contact Centre Agents.

ferns contact v2Learning programmes for this qualification:  

  • Orientation into Contact Centres
  • Call Centre Training
  • Problem Solving
  • Teamwork
  • Interpersonal Skills
  • Telesales
  • Customer Service
  • Business Communication for Contact Centre Agents

On achieving this qualification, the learner will be able to:

  • Identify Contact Centre customers and their needs
  • Respond to customers with factual and accurate information
  • Gather and process data specifically related to Contact Centres
  • Operate as a team member in a diverse working environment
  • Perform to the required standards and requirements
  • Implement and articulate operational activities in a Contact Centre

National Certificate: Contact Centre & Business Process Outsourcing  NQF 3
(QUAL I.D: 80566)

Learners will be provided with competencies to handle both inbound and outbound interactions/traffic, within different types of operations of contact centre and/or Business Process Outsourcing. The qualification develops skills in the use of various communication channels e.g. telephone, fax, email, internet, intranet, multifunction devices, webchat, SMS and letters. The qualification also increase skills development in dealing with walk-in clients. The qualification will also provide learning opportunities in the knowledge and skills required to perform back office processes and tasks. Learners will have the opportunity to learn, develop and practice the skills required to make an effective contribution in a general contact centre and/or Business Process Outsourcing environment.

Learning programmes for this qualification:

  • Exceeding Customer Expectations
  • Effective Management in the BPO Industry
  • Teamwork
  • Numeracy in the BPO Industry
  • Basic Finance, Debt Collection
  • FAIS and FICA
  • Sasria
  • Negotiation Skills


On achieving this qualification, the learner will be able to:

  • Providing effective customer service in a contact centre/call centre and/or Business Process Outsourcing industry.
  • Using communication technology in a contact centre.
  • Capturing data to track interactions.
  • Working effectively as a team member in a group.

National Certificate: Contact Centre Operations NQF 4
(QUAL I.D: 71489)

Management is a critical skill in the workplace - good leaders result in high performing teams and high performing teams achieve great success. This qualification will equip a new or existing contact centre leader to work more efficiently as a Contact Centre Team leader/Supervisor.

Learning programmes for this qualification:

  • Team Leadership
  • Service excellence
  • Coaching


On achieving this qualification, the learner will be able to:

  • Understand and implement service levels and their monitoring in Contact Centres
  • Monitor and control Contact Centre/Call Centre support staff and their meeting of targets and standards
  • Apply specific Contact Centre/Call Centre sales knowledge and skills in creating and meeting sales targets and requirements
  • Identify specific Contact Centre/Call Centre customers
  • Coach others in Contact Centres/Call Centres
  • Work with Contact Centre/Call Centre statistical data
 

Workshops

Improve your results, retention and productivity with a better skilled team. Enrol for one of our workshops and reap the rewards. Find out more... click here:
Workshops for ALL levels!

Learnerships

People Solutions is an accredited Private FET College, registered with Department of Higher Education and Training, Umalusi and Services SETA. We also enjoy partnership with other quality Training Providers where we extend our product offering.
Click here

Reimbursement

Calculate your mandatory grant to see if you qualify for a reimbursement.
Click here
View your benefits below to see how you qualify for a reimbursement.
Click here

Support Center

GAUTENG
Bentley Office Park, Building 7,
67 Wessel Road
Rivonia, South Africa

T. +27 (0)11 807 4830
F. +27 (0)86 560 0191

KWA-ZULU NATAL
Suite 1, Ensign Square, 4 Sookhai Place
Derby Downs Office Park
Westville, South Africa

T. +27 (0)31 267 1455
F. +27 (0)31 267 1479

WESTERN CAPE
14 Northgate Business Park
Gold Street, Brooklyn
Cape Town, South Africa

T. +27 (0)21 510 3293
F. +27 (0)86 612 7796